At Wholesale Bale, we strive to ensure that you are completely satisfied with your purchase. If you need to cancel an order or request a refund, please review our policy below to understand the process.
Order Cancellation
- Cancellation Requests: If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped. To request a cancellation, email us at support@wholesalebale.com with your order number and cancellation request.
- Cancellation Timing: Once an order is in the processing or shipping stage, we may not be able to cancel it. In such cases, you will need to follow our return process after receiving your order.
Refund Policy
- Eligibility for Refunds: Refunds are available for items that are returned in accordance with our Return Policy. Refunds will be processed for items that are defective, damaged, or incorrect. Please refer to our [Return Policy] for details on how to return items.
- Refund Processing Time: Once we receive your returned item, we will inspect it and process your refund. Refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.
- Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will provide alternative options.
Non-Refundable Items
Certain items may not be eligible for a refund, including:- Items that are not returned in their original condition or packaging.
- Items that have been used or worn.
- Custom or personalized items.
Exchanges
- Exchange Requests: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. Refer to our [Return Policy] for instructions on how to return items.
Shipping Costs
- Return Shipping Costs: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns.